05-07-2013 11:19 AM
05-07-2013 06:12 PM
Hi and Welcome to the Community!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should try deleting and re-installing BBM...be sure you have a backup of your BBM contacts if you are on anything less than BBM7 (you can find instructions via the link in my auto-sig on this post). Otherwise, you should contact your mobile service provider for formal support.
05-08-2013 06:07 AM
05-08-2013 09:59 AM
05-08-2013 10:08 AM
05-08-2013 10:34 AM