02-08-2013 04:49 AM
Hi, my BBM will neither send or receive messages, when i go to send it just comes up with a cross straight away. this has only developed today and it was working fine yesterday.
02-08-2013 06:01 AM
Welcome to BlackBerry Support Forums
As it was working earlier then Please try those steps in a sequence :
1- Register your Handheld .
2- Resend your Service Book
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
If after performing those steps it does not work then you have to call your carrier to know if they are having any issues with their network.