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BlackBerry® Curve™

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New Member
tjl210
Posts: 1
Registered: ‎02-08-2013
My Device: curve
My Carrier: vodafone

bbm not sending/receiving

Hi, my BBM will neither send or receive messages, when i go to send it just comes up with a cross straight away. this has only developed today and it was working fine yesterday.

 

any ideas?

 

 

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: bbm not sending/receiving

Hi tjl210

 

Welcome to BlackBerry Support Forums

 

As it was working earlier then Please try those steps in a sequence :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

 

If after performing those steps it does not work then you have to call your carrier to know if they are having any issues with their network.

 

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