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New Contributor
ytich
Posts: 5
Registered: ‎12-28-2011
My Device: Blackberry Curve 9300
My Carrier: T Mobile
Accepted Solution

bbm on blackberry curve 9300

My son is having problems with his bbm, he cannot receive status updates unless he takes the battery out and completely restarts his phone, his messages are taking a long while to send and receive, i have updated his phone but still hasnt made a difference. is it a bbm problem, he has only had the phone 6 weeks at the most. many thanks

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JSanders
Posts: 82,528
Likes: 22,619
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Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm on blackberry curve 9300

What is is signal indicator at the top right of the homescreen?

Are you Tmobile USA?




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New Contributor
ytich
Posts: 5
Registered: ‎12-28-2011
My Device: Blackberry Curve 9300
My Carrier: T Mobile

Re: bbm on blackberry curve 9300

signal indicator is on 4, and it is tmobile uk

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JSanders
Posts: 82,528
Likes: 22,619
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Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm on blackberry curve 9300


ytich wrote:

signal indicator is on 4, and it is tmobile uk


What is the type of signal... 3G, EDGE, edge, GSM, gprs, GPRS?




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New Contributor
ytich
Posts: 5
Registered: ‎12-28-2011
My Device: Blackberry Curve 9300
My Carrier: T Mobile

Re: bbm on blackberry curve 9300

GPRS
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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm on blackberry curve 9300


ytich wrote:
GPRS

Yea, that's going to be slow.

 

If you connect via a WiFi router do you find the sending and receipt of messages any faster?




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New Contributor
ytich
Posts: 5
Registered: ‎12-28-2011
My Device: Blackberry Curve 9300
My Carrier: T Mobile

Re: bbm on blackberry curve 9300

sorry apparently the wifi is connected (i dont no alot about them) messages are slightly faster to send and receive but he still cant receive updates on statuses, without taking the battery out and restarting the phone but then he has to readd his contacts
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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm on blackberry curve 9300

Quite honestly, the BBM status updates and contact pictures can be slow to sync across the BBM servers at times. I've noticed this from MANY posts on this forum for months off and on. They will eventually appear.

 

If you want help on that, some users have said that to delete the BBM app and reinstall it may help:

  1. First off, backup your BBM contacts > Open the BBM app > press the Menu key > Options > Backup > Back to Media Card (local).
  2. Go to Options > Advanced > Applications and find the BBM app, delete it.
  3. Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  4. After rebooted, use the browser to go www.blackberry.com/messenger and download/install again.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
lilcriminal
Posts: 8
Registered: ‎01-08-2014
My Device: blackberry curve 8250
My Carrier: o2

Re: bbm on blackberry curve 9300

I'm having a reall bad problem , my messages won't send , but I can receive them on bbm ? I've done host routing table and registered , I have sent servace books , my simcard is fine as I put it in to a friends fone and worked with bbm on that and put his in my phone my bbm still don't work it has been like this for 24 hours now ?
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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm on blackberry curve 9300

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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Please use plain text.