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BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎12-01-2013
My Device: curve 9320
My Carrier: vodafone


I done the new bbm update and it deleted its self I reinstalled it and sign in to my blackberry I.D it say's "set up failed' help me?
Hall of Famer II
Posts: 54,935
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: bbm

Hi and Welcome to the Community!


Is that the exact and complete content of the error message? I don't find anything useful when I search based on what you provided.


But, anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.