Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
clare_bear
Posts: 2
Registered: ‎01-15-2013
My Device: curve 9329

bbm

hiya, everytime i try and send a message on bbm it dont send and just comes up with a red cross?

Please use plain text.
Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: bbm

Hi clare_bear

 

 

Welcome to Support Forums

 

 

Have you activated BlackBerry Data Plan on your account from your carier !  

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.
New Contributor
clare_bear
Posts: 2
Registered: ‎01-15-2013
My Device: curve 9329

Re: bbm

yea i think so, it was all working fine even this morning it was working but now i just get a red cross when i try and send a message 

Please use plain text.
Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: bbm


clare_bear wrote:

yea i think so, it was all working fine even this morning it was working but now i just get a red cross when i try and send a message 


Hi clare_bear

 

 

 If it was working before then please try those steps in a same sequence :

 

1- Register your Handheld .

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 Send the service books for the BlackBerry Internet Service
  • (Wait till a registration message comes for each email account you have on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back.

 

 if problem persist then please check this Knowledge Base :

 

KB33216 : Red X is displayed when sending a message to a specific contact using BlackBerry Messenger 7.0

 

Please try it and let us know of your progress.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.