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BlackBerry® Curve™

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New Contributor
n15091976
Posts: 3
Registered: ‎12-06-2012
My Device: Black Berry Curve 9360

black berry curve 9360 not switching on

Hi All,

 

My Blackberry curve 9360 not switching on, it was fine in the morning, later in afternoon, when i check i was in s/o mode. So i tried charging it. As soon as i switch on charger Red light glow for few seconds.

 

However now it is more than 2 hours still not getting switch on.

 

Thanks and Regards,

Nitin Jagtap

Hall of Famer II
sdgardne
Posts: 48,785
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: black berry curve 9360 not switching on

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
n15091976
Posts: 3
Registered: ‎12-06-2012
My Device: Black Berry Curve 9360

Re: black berry curve 9360 not switching on

Hi,

 

Issue not resolved, can you provide me with link and steps to be taken to download software for BB Curve 9360

 

Thanks and REgards

Nitin

Hall of Famer II
sdgardne
Posts: 48,785
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: black berry curve 9360 not switching on

"Issue not resolved"...hmmm...I can only guess from that. Especially the 2nd portion of the above..."issue not resolved" provides no feedback about that process, and that process would root out if the issue is your battery or your BB. If your battery, then what you seem to be requesting would not be helpful. If your BB is the root issue, then maybe what you are requesting would be helpful...maybe.

 

So, lacking the actual results of that 2nd test sequence, here is what you requested:

You may, however, require additional instructions...sometimes, one of these can work:

Then again, if the issue is your BB hardware itself, then no amount of OS/software level activity can help.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code