11-15-2012 01:26 AM - edited 11-15-2012 01:50 AM
I cannot turn on wifi, tick box instantly unticks when i come back on main screen, "unable to turn wifi on".
Its Blackberry 8900.
Need forums help on issue
11-17-2012 04:29 PM - edited 11-17-2012 04:31 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you!
Otherwise, is your BB perhaps corporate/BES? If so, then the IT Policy could be blocking it -- and you need to talk to your BES admins for help as they control, well, everything. If not, then if the BB was every associated with BES, then it's possible that the IT Policy was not properly cleansed, and it continues to enforce blocking of WiFi usage. You can check via this:
If there is an IT Policy, then we can provide you with steps to cleanse it.
If not, then you should contact your mobile service provider for formal support.