04-05-2013 06:57 AM
my daughter has a blackberry curve 9300 and the trackpad has developed a fault. When you press up it goes down or to the side or if it does go up it keeps on going. The blackberry is under 12 months old and bought from kandco catalogue but they've given me a help number to blackberry but i have been trying for over a week and can't get through. I am just trying to find out if this would be covered by warranty
04-05-2013 11:06 AM
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
Since no one here is party to your contract, no one here can answer your question with any level of authority. Further, your escalation path is not here, in these user-to-user forums. Rather, it is through your place of purchase...even if they seem to have so far fobbed you off...you see, since BB conducts no warranty service directly, being referred to try and contact them directly indeed is (IMHO) fobbing you off.
Unless, of course, your reseller was not an authorized channel...in which case you indeed may have no warranty at all...but only they (your reseller) can answer that question since they are the only entity with which you have a contract. So I recommend persisting with them to determine if indeed they are an authorized reseller and secondly exactly what your warranty coverage and support methods are...for those are determined at the time of purchase, as part of your original purchase contract.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here: