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New Contributor
tackske
Posts: 4
Registered: ‎01-02-2013
My Device: Curve
Accepted Solution

blackberry ID

hi I use BB messenger a lot, but now he asks me mij BB ID password, ...I don't know anymore, so I send a message to recover the password, I received a link from BB - RIM , but the link doesn't work ... :-( Who can help me asap ... thanks
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: blackberry ID

Hi tackske

 

Welcome to BlackBerry Support Forums

 

 

Please Check those Knowledge Base and try to reset your BlackBerry ID password.

 

KB26361  : How to change or reset a BlackBerry ID password.

KB28685 : How to reset the BlackBerry ID password using the password recovery question.

KB28232 :BlackBerry ID reset email is not being delivered to the associated mailbox.

KB28111 :Unable to reset BlackBerry ID password when using a BlackBerry hosted email address.

 

Good luck :smileyhappy:

 

 

 

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Super Contributor
darocker077
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray

Re: blackberry ID

those KB arricles given above by prince2012 will guide you completely.. If still you finding difficulties, let us know here then :smileyhappy:

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New Contributor
tackske
Posts: 4
Registered: ‎01-02-2013
My Device: Curve

Re: blackberry ID

Hi, It does not help me , because when they send me underneath link in an email to reset the password, the link doesn't work ... :-( https://blackberryid.blackberry.com/bbid/valpasswordreset?css=YmJpZGNzc19kZWY%3D&locale=ZW4%3D&key=c... thanks
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: blackberry ID


tackske wrote:
Hi, It does not help me , because when they send me underneath link in an email to reset the password, the link doesn't work ... :-( https://blackberryid.blackberry.com/bbid/valpasswordreset?css=YmJpZGNzc19kZWY%3D&locale=ZW4%3D&key=c... thanks

Hi tackske

 

                    Which KB you followed ? Are you able to access your email account  that you used to create your BlackBerry ID ? 

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Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: blackberry ID

Hi tackske

 

 

                   Any Update ! what's your present status ? If you are still having problem then please refer to this thread in which it is explained very clearly and will help if having problem with BlackBerry ID or password :

 

verifying black berry ap world

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New Contributor
tackske
Posts: 4
Registered: ‎01-02-2013
My Device: Curve

Re: blackberry ID

Hi, The problem is not solved ... :-( When I open BBM, I see my BB ID username & they ask my password that I don't know anymore ... So I go to the BB internet site where you can enter your email for recovery : password reset. Then I receive an email with a link to change my BB ID password, but this link doesn't work !!! Underneath is the link that I receive : To change your BlackBerry® ID password, simply visit https://blackberryid.blackberry.com/bbid/valpasswordreset?css=YmJpZGNzc19kZWY%3D&locale=ZW4tR0I%3D&k... and follow the simple, onscreen instructions. So what can I do, I'm not an IT specialist, but I want to work with my BBM asap ... Is there another solution ??? thanks
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: blackberry ID

Hi tackske

 

 

                 OK I will try to explain why I suggested the above link , If your  BlackBerry ID username or email is an valid one or which you can access on your PC , then for the first time when you created your BlackBerry ID it must have send an  donotreply@blackberry.com mail to that particular email account that you have used to create the BlackBerry ID.You have to search your Inbox for that message ,If you find that email then within that mail at the bottom you will find this  :

 

If you did not create or do not recognize this account, please click  here to delete this BlackBerry ID

 

you can click on that same link to delete the BlackBerry ID that you have associated with that device. After a wipe you can use the same email address as your BlackBerry ID , which will allow you to set a new password on your device.In this way you will not lose access to any of your paid apps if you have or to BlackBerry protect .

______________________________________________________

 

If you are unable to access the same then the most easiest and the only solution seems to me is do a backup and then wipe your device and create a new BlackBerry ID.You can restore you backup[ later on. For that look at this KB :

 

KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.

 

So please ahead and let us know of your progress.

 

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New Contributor
tackske
Posts: 4
Registered: ‎01-02-2013
My Device: Curve

Re: blackberry ID

OK thanks !!!!
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: blackberry ID

Hi tackske 

 

 

                   You are welcome...  :smileyhappy:

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