01-02-2013 06:51 AM
Solved! Go to Solution.
01-02-2013 07:15 AM
Welcome to BlackBerry Support Forums
Please Check those Knowledge Base and try to reset your BlackBerry ID password.
KB26361 : How to change or reset a BlackBerry ID password.
KB28685 : How to reset the BlackBerry ID password using the password recovery question.
KB28232 :BlackBerry ID reset email is not being delivered to the associated mailbox.
KB28111 :Unable to reset BlackBerry ID password when using a BlackBerry hosted email address.
01-02-2013 08:33 AM
those KB arricles given above by prince2012 will guide you completely.. If still you finding difficulties, let us know here then
01-02-2013 11:42 AM
01-02-2013 01:36 PM
Hi, It does not help me , because when they send me underneath link in an email to reset the password, the link doesn't work ... :-( https://blackberryid.blackberry.com/bbid/valpasswo
rdreset?css=YmJpZGNzc19kZWY%3D&locale=ZW4%3D&key=c ... thanks
Which KB you followed ? Are you able to access your email account that you used to create your BlackBerry ID ?
01-03-2013 05:02 AM
Any Update ! what's your present status ? If you are still having problem then please refer to this thread in which it is explained very clearly and will help if having problem with BlackBerry ID or password :
01-03-2013 01:22 PM
01-03-2013 01:53 PM
OK I will try to explain why I suggested the above link , If your BlackBerry ID username or email is an valid one or which you can access on your PC , then for the first time when you created your BlackBerry ID it must have send an email@example.com mail to that particular email account that you have used to create the BlackBerry ID.You have to search your Inbox for that message ,If you find that email then within that mail at the bottom you will find this :
If you did not create or do not recognize this account, please click here to delete this BlackBerry ID
you can click on that same link to delete the BlackBerry ID that you have associated with that device. After a wipe you can use the same email address as your BlackBerry ID , which will allow you to set a new password on your device.In this way you will not lose access to any of your paid apps if you have or to BlackBerry protect .
If you are unable to access the same then the most easiest and the only solution seems to me is do a backup and then wipe your device and create a new BlackBerry ID.You can restore you backup[ later on. For that look at this KB :
KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.
So please ahead and let us know of your progress.
01-04-2013 02:14 PM
You are welcome...