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BlackBerry® Curve™

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jwalmesley
Posts: 1
Registered: ‎08-22-2012
My Device: curve8520

blackberry curve 8520 freezes on reboot screen and doesn't want to update

when ever i try to reset my blackberry it will freeze at 75% and the screen will go off and it will do it all over again,when i connect my bb to desktop software it will come up with a message saying the devive software needs updating during the update it says "reconecting to JVM" and the desktop software will disconect my blackberry is there anyway to stop this from happening.

 

 

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: blackberry curve 8520 freezes on reboot screen and doesn't want to update

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
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