08-22-2012 07:39 AM
when ever i try to reset my blackberry it will freeze at 75% and the screen will go off and it will do it all over again,when i connect my bb to desktop software it will come up with a message saying the devive software needs updating during the update it says "reconecting to JVM" and the desktop software will disconect my blackberry is there anyway to stop this from happening.
08-22-2012 04:50 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!