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New Contributor
misterrbenny
Posts: 2
Registered: ‎06-25-2012
My Device: curve 8520
My Carrier: orange

blackberry curve 8520 red x over battery when booting

hi when i boot up   my blackberry i get a red X over the battery, ive tried updating but in the middle of updating it say unable to reconect

 

someone please help?

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: blackberry curve 8520 red x over battery when booting

[ Edited ]

Hi misterrbenny,

 

Welcome to the Support Community!

Are you able to test with another battery if possible? If you have the same issue with another battery or are unable to test with one, please contact your wireless service provider for other options.

 

Thanks.


-FS


 


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New Contributor
galzguitar_landmine
Posts: 3
Registered: ‎07-13-2012
My Device: curve 8520
My Carrier: nur hidayah

Re: blackberry curve 8520 red x over battery when booting

what are the meaning of red X over the battery during reboot? does it mean the battery cant be no longer be use?
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Hall of Famer II
sdgardne
Posts: 47,026
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry curve 8520 red x over battery when booting


galzguitar_landmine wrote:
what are the meaning of red X over the battery during reboot? does it mean the battery cant be no longer be use?

Hi and Welcome to the Community!

 

It can mean that, but not necessarily...to test, you need to do a couple of things.

 

 




Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
galzguitar_landmine
Posts: 3
Registered: ‎07-13-2012
My Device: curve 8520
My Carrier: nur hidayah

Re: blackberry curve 8520 red x over battery when booting

thanks a lot.. btw what is "kick start"
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Hall of Famer II
sdgardne
Posts: 47,026
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry curve 8520 red x over battery when booting

Sometimes, a BB won't start up for one reason or another. That process can sometimes get a BB in that condition to start up. In some languages, "kick start" would be an acceptable colloquialism -- perhaps "force start" might work better.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
galzguitar_landmine
Posts: 3
Registered: ‎07-13-2012
My Device: curve 8520
My Carrier: nur hidayah

Re: blackberry curve 8520 red x over battery when booting

hey! it works! thanks a lot XOXO
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Hall of Famer II
sdgardne
Posts: 47,026
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry curve 8520 red x over battery when booting

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
misterrbenny
Posts: 2
Registered: ‎06-25-2012
My Device: curve 8520
My Carrier: orange

Re: blackberry curve 8520 red x over battery when booting

thank you all for your support but i had a family member fix it for me and then and after about a week it started doin it again, and none of these work. my phone now is compleatly broken anyway so am goin to buy a new one :smileytongue:]

 

thanks misterrbenny

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,026
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry curve 8520 red x over battery when booting


misterrbenny wrote:

thank you all for your support but i had a family member fix it for me and then and after about a week it started doin it again, and none of these work. my phone now is compleatly broken anyway so am goin to buy a new one :smileytongue:]

 

thanks misterrbenny


Oh hello again! Given the delay, I thought you'd abandoned this thread, and another poster requested assistance in a similar situation they had. In any event, I do not, from your post, understand your present situation...the tests in post 4 above would apply to your situation as well, if you wish to try them. Then again, if your family member did the second test and the BB was indicated to be the problem, then there may well be no hope of recovery.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.