BlackBerry® Curve™

[zebrazebra]

Hello.

I have been using gmail on my blackberry for a month without problems,  it just comes straight to the inbox on the main screen of the phone.

Today my Blackberry stopped sending emails but still recieves them. When I try to delete anything in the inbox, it merely gives them a "yellow" star but does not remove them.

How can I resolve this?! I am really desperate!!

I have tried deleting gmail account and starting again, but this does not work. Nor does asking for servicebooks.

Any idea?

[sdgardne · Accepted solution]

Hi and Welcome to the Forums!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

• Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now

2) Resend Service Books

• KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS conduits for the affected email accounts.

[zebrazebra]

Thank you so very much for this post! I followed all your steps and the problem is now resolved!

I deal with most of my work emails through the blackberry and was getting worried!

Thanks again,

[sdgardne]

You are most welcome...enjoy!

[Nicole2109]

i have the same issues and have done all that you have stated, still not working. i have called my network supplier, Vodacom, here in South Africa, needless to say they werent much help. I need my emails, please help!!!!

[sdgardne]

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Nicole2109 wrote:

i have the same issues and have done all that you have stated, still not working. i have called my network supplier, Vodacom, here in South Africa, needless to say they werent much help. I need my emails, please help!!!!

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Hello,

If you've indeed done all that is recommended, then you need to stick with your network provider. But, don't let them off the hook! Look at it this way. You pay RIM nothing. You pay everything to your carrier. They are 100% responsible for delivering all of your services to you, and they are failing at that, even though you continue to pay them! That's just plain wrong. So, call them back. Don't let them get away without resolving it. They have the ability to escalate your case into RIM if they cannot resolve it...you have no other free channel to receive any type of support from RIM...only via escalation from your carrier. So, call them back and don't let them fob you off...it is their responsibility to deliver to you the services that you pay them for.

Good luck!

[Emma_Gibson]

Hi there

I have the same issue. Desperate for some help but customer care is useless. Did you ever resolve your problem?

Emma