I've had my blackberry for about 4 months. Everything has been fine. But recently I haven't been getting texts. My light flashes to say that I have a text but I don't receive it! Also my calls always go straight to voicemail and I don't seem to have any alert saying someone is calling me.... I've tried rebooting my phone but I still have the problems ! And also how do you wipe? Thanks for reading! Please help meeeee!
Go to the following options > device > about device versions. The operating system should be found in the third and forth lines. If it is OS 5, upgrade to OS 6 and if it's already on OS 6, just reapply it.
"From your BlackBerry smartphone: Update your BlackBerry® Device Software from your BlackBerry® Smartphone.
Select Options on your smartphone Home screen. Click Advanced Options. Select Wireless Upgrade and follow the instructions."
If it doesn't pick anything up or if it says your phone is up to date, try the following -
"From your computer: Quick and convenient, you can update your BlackBerry® Device Software from your desktop computer.
Visit http://www.blackberry.com/update on your desktop computer and click on Check for updates. (requires Windows Internet Explorer v5.5 or later running on Windows) Connect your smartphone to your computer using a USB cable and enter your smartphone PIN. If a software upgrade is available for your smartphone, select Options to add any smartphone software application"
Remember to backup your phone. I removed my memory card before I updated. This solved my problem when it did this to me, hope it helps.