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BlackBerry® Curve™

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New Contributor
Posts: 2
Registered: ‎12-30-2012
My Device: Malaysia & 9380

blackberry curve 9380 battery discharge

Hi friends, 

I have BB 9380, past few days I found a problem of battery discharge frequently within a couple of hours and also my BB 9380 heat-up from back side. I can easily sense heat from my jeans pocket. Please help what should I do..? I am using BB 9380 since June`12.

Please help. 

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10

Re: blackberry curve 9380 battery discharge

Hi there,

This is indicative of one of two things:

1. A faulty battery - see if you can try another battery in the phone to resolve this issue. A battery can become damaged from excess heat or cold, so try that.

2. A corrupted database/file - if replacing the battery does nothing to help, the issue may be due to a bad file that is causing excess processor usage. In this case, reloading the software on the device may help. To do this, follow the steps in the following link:

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

I hope one of those solutions helps out!

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New Contributor
Posts: 2
Registered: ‎12-30-2012
My Device: Malaysia & 9380

Re: blackberry curve 9380 battery discharge

thanks...