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BlackBerry® Curve™

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New Member
Posts: 1
Registered: ‎10-24-2013
My Device: curve
My Carrier: 447719398913

blackberry curve switching off randomly

Hi my bb is nearly 2 years old.  It has been replaced twice, battery replaced twice.   have 2 months left on contract and its shutting down again it can be on active charge 23 hours then just when you need it bang it switches off.  I have taken all social media off it. so all it has to do is be.  I only get email notifications. Soooo annoying I have today started looking on here for support and someone mentioned bb world so it is currently downloading 4 updates.  I have also sync'd it with bb desktop.  It does have photos onit. i can't seem to get rid of them. so my question is how to recitfy the random switch offs, please...     

 

good luck to those who have just purchased one!

Hall of Famer II
Posts: 51,343
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry curve switching off randomly

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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