10-24-2013 10:12 AM
Hi my bb is nearly 2 years old. It has been replaced twice, battery replaced twice. have 2 months left on contract and its shutting down again it can be on active charge 23 hours then just when you need it bang it switches off. I have taken all social media off it. so all it has to do is be. I only get email notifications. Soooo annoying I have today started looking on here for support and someone mentioned bb world so it is currently downloading 4 updates. I have also sync'd it with bb desktop. It does have photos onit. i can't seem to get rid of them. so my question is how to recitfy the random switch offs, please...
good luck to those who have just purchased one!
10-26-2013 04:02 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!