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BlackBerry® Curve™

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New Contributor
rochelle93
Posts: 3
Registered: ‎04-08-2013
My Device: blackberry curve 9300

blackberry id

ive just changed my blackberry id username and password on the blackberry website it accepted it but it wont let me use the new one on my phone. i did this because i dont remember the password to the old id and i no longer use the old email address. how do i use the new id on my phone to download apps again?

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry id

You must security wipe the device first, then login with the new BlackBerryID.

 

How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone




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New Contributor
rochelle93
Posts: 3
Registered: ‎04-08-2013
My Device: blackberry curve 9300

Re: blackberry id

will that lose everything on my phone though? i.e bbm and photos and videos and music, contacts,messages?

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry id

No.

 

In the wipe options, do not wipe the media card (or remove it first).

Do a desktop backup first, and restore your data, personal settings after the wipe (but login to the new BBID first, then restore).

 

BBM will reload and restore. The new BBID will lose your old BBID contacts, since they are TIED to the old BBID.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code