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New Contributor
lukepearson
Posts: 6
Registered: ‎11-26-2012
My Device: Curve 8520

blackberry internet service only works while connected to wifi PLEASE HELP

someone please help me I opted in to the blackberry internet service a few days ago and I tried to use blackberry messengger while not connected to wifi and it did not work I then connected to wifi and it worked can someone please help me so I don't have to use wifi. Thank You
Hall of Famer II
sdgardne
Posts: 48,797
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: blackberry internet service only works while connected to wifi PLEASE HELP

Hi and Welcome to the Community!!

With your WiFi radio OFF and a good connection to your mobile service providers data network, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
lukepearson
Posts: 6
Registered: ‎11-26-2012
My Device: Curve 8520

Re: blackberry internet service only works while connected to wifi PLEASE HELP

I did that and It still does not work please help
Hall of Famer II
sdgardne
Posts: 48,797
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: blackberry internet service only works while connected to wifi PLEASE HELP

Please re-read the final paragraph of what I said above, and follow that path (formal support).

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
lukepearson
Posts: 6
Registered: ‎11-26-2012
My Device: Curve 8520

Re: blackberry internet service only works while connected to wifi PLEASE HELP

I have done all the steps PLEASE HELP ME
Hall of Famer II
sdgardne
Posts: 48,797
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: blackberry internet service only works while connected to wifi PLEASE HELP

NO YOU HAVE NOT! After step 3, there is a final sentence...that's what you need to now do...contact your mobile service provider for formal support. Something is incorrect with your services, and your services are delivered to you by them...so you need to talk to them about what is going on so that they can look "behind the scenes"...no one here can do that, only they can.

Good luck...and stop yelling, OK?

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
lukepearson
Posts: 6
Registered: ‎11-26-2012
My Device: Curve 8520

Re: blackberry internet service only works while connected to wifi PLEASE HELP

What is vodafones number
Hall of Famer II
sdgardne
Posts: 48,797
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: blackberry internet service only works while connected to wifi PLEASE HELP

I don't know...you pay them for your services, so you perhaps have bills from them with their contact information? Or you can go to their website for contact information?

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
lukepearson
Posts: 6
Registered: ‎11-26-2012
My Device: Curve 8520

Re: blackberry internet service only works while connected to wifi PLEASE HELP

This is what it says when I send service books 'Congratulations, you have successfully set up lukesafc123@mobileemail.vodafone.net with your BlackBerry® device. You should begin receiving new messages in approximately 20 minutes.'
Hall of Famer II
sdgardne
Posts: 48,797
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: blackberry internet service only works while connected to wifi PLEASE HELP

That is a successful result from the Service Book sending portion of the process above. There are other Service Books involved to provide full functions to your BB, and those as well should have been delivered (from the carrier system) when you received that message. But, with what else you've reported, your full service still is not working. Hence, contacting your carrier for formal support is required.

For example...there are many different types of BIS plans available from carriers. Some with email and social networking only, but without browser internet access. Other plans perhaps have browser and email only, but no social networking. And a whole host of other possibilities also exist.

There's no way for anyone here to know what your exact services should and should not be...you purchase those from your carrier, and only they can tell you if the services you pay them for are properly functioning or not. And, if you do pay them for a particular service that is not working, they (your carrier) have the responsibility to figure out the issue and resolve it...you pay them for your services, and if they are not delivering, they must fix it or find some other remedy for you. On the other hand, if the plan you pay for does not include the services you report as non-functional, then it is WAD -- Working As Designed. But again, only your carrier can actually answer these questions for you.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code