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BlackBerry® Curve™

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sayeedaahmed
Posts: 1
Registered: ‎02-28-2013
My Device: 9320
My Carrier: giffgaff

blackberry messenger

My blackberry messenger display picture doesn't say and I would like to fix this please. If I was on EE, I could easily call the customer services and my problem would be solved.
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry messenger

Hi sayeedaahmed

 

Welcome to BlackBerry Support Forums

 

 

Genrally those Display Pictures update over the server , it may take time to reflect those changes.

 

But  you can try reinstalling BBM , which might help . If you're willing to do that then first do a backup of your BBM contacts , ( If you're using a version prior to BBM 7 then do a local backup )

KB20554 How to back up and restore the BlackBerry Messenger contact list

 

Then On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back .

 

After reboot from your BlackBerry Browser browse to  www.blackberry.com/bbm and the most recent available for your device .After reinstalling see if that helps

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