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BlackBerry® Curve™

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New Member
pisanello
Posts: 1
Registered: ‎01-09-2014
My Device: z10 and curve
My Carrier: mtn

blackberry protect

Hi, new to the forum but am helping someone can help me - had a z10 which has crashed. prior to the fact I had a blackberry bold. I have lost all my contacts. I also had the app blackberry protect on one of my phones. My problem is that when I go into blackberry protect, I cant remember my password, nor does it seem to want accept my security answer. Please can anyone help me - I am so dumb when it comes to these sort of things.  

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry protect

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!


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