02-11-2013 04:29 AM
i am using this blackberry 9220 device , and now its all dead . it is rebooting itself again and again .. i have tried to update the os and also formatted the device. i also deleted all the applications . but the problam remains . plz help
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02-11-2013 01:57 PM
Hi and Welcome to the Community!
Please first try to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully (and stably) into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If you cannot get into Safe Mode or it remains unstable in Safe Mode, then more drastic means will be required...hopefully you already have a good backup of your BB as it is quite likely that you will be unable to get a backup now that your BB is already in this condition:
If the problem continues even then, you may need to try some additional diagnostics:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!
02-12-2013 02:24 AM - last edited on 02-12-2013 07:37 AM by BelmaHFL
hello sir . thank you very much for your reply .. i have tried all the methods you told me . but none of them is able to solve the problam . I have reinstalled the oprating system using the app loader ..
but then I was the video and the method on that crackberry.com
the main problam i am facing is in the initial part . its says that when i plug in my device it should show " USB-PIN:UNKNOWN " but it is not showing me this . i have tried it 20 times and every time it shows me usb-pin:****,
and i know without geting " USB-PIN:UNKNOWN" this process will not work ..
plz help me ..
02-12-2013 09:25 AM
02-12-2013 11:09 AM
thank you very much sir for your reply .. can you tell me one thing that which operating system i should for my pc . currently i am working on windows 7 ..
should i try on a pc which is working on WINDOWS xp ??
02-12-2013 11:13 AM
02-12-2013 11:28 AM
thank you sir , and i ll surly try it again .. i really appreciate your help .. can you please refer me to other kb articles which does not requiers this unknown state .. but please be sure that they does not say to update the device os . because i have already tried doing that ,,
02-12-2013 11:48 AM
It is the other 2 KBs from Post 2 above:
The point is not to update your OS...but to cleanly reload your OS. You may also want to investigate BBSAK.ORG...sometimes their utility has better luck.