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BlackBerry® Curve™

New Contributor
Posts: 6
Registered: ‎07-11-2011
My Device: Blackberry curve 8520
My Carrier: orange

blackberry registration and connection to blackberry


i ran a diagnostics test on my mobile network and it shows my blackberry is not registered and it is not connected to blackberry, how do i register it and connect it to the blackberry


thanks for any replies

Hall of Famer II
Posts: 53,985
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: blackberry registration and connection to blackberry

Hi there!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your wireless service provider to ensure that you are subscribed to a data plan that is adequate to enable the services you desire:

Good luck!

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