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New Member
duane-drift
Posts: 3
Registered: ‎05-07-2012
My Device: blackerry 9360

blackberry update :(

i was updating my blackberry 9360 and my battery went flat and the wifi and turned of in the middle of backup the phone is froze on the backup screen and i cant do anything about it :No:

Guru I
John_Clark
Posts: 16,724
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.1154; PlayBook w/OS 2.1.0.1917

Re: blackberry update :(

Did you try unplugging it from the computer? If it was just backing up when the problem occurred there should be no issue with the device once you get a charged battery back in there.
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New Member
duane-drift
Posts: 3
Registered: ‎05-07-2012
My Device: blackerry 9360

Re: blackberry update :(

i didnt use the computer i was doing it through the phone 

Guru I
John_Clark
Posts: 16,724
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.1154; PlayBook w/OS 2.1.0.1917

Re: blackberry update :(

These updates should never be done with a low battery. Have you tried removing the battery to reboot the device? You'll need to plug the device in and get the battery charged, as well, as there isn't much you can do with a dead battery.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Member
duane-drift
Posts: 3
Registered: ‎05-07-2012
My Device: blackerry 9360

Re: blackberry update :(

it half full now i need to get out to the main menu but i cant i took the battery out to reboot it dosent do anything different

Guru I
John_Clark
Posts: 16,724
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.1154; PlayBook w/OS 2.1.0.1917

Re: blackberry update :(

Did you have any luck with this device?  We may need to wipe the device and reload the OS from scratch if it doesn't come back up on it's own.

 

John

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!