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Hello,
Sadly, no one here, on this volunteer-contributed user-to-user forum, has any access to the "behind the scenes" systems necessary to diagnose and resolve your issue. Your provider has said that "its from RIM network"...well, what they next should have done was to escalate your case into RIM so that it could receive the attention it requires. There is no other path for you to seek help from RIM...only via escalation from your carrier can this be given the proper attention. So, ring them back up and convince them to escalate your case into RIM.
Good luck!
Sadly, no one here, on this volunteer-contributed user-to-user forum, has any access to the "behind the scenes" systems necessary to diagnose and resolve your issue. Your provider has said that "its from RIM network"...well, what they next should have done was to escalate your case into RIM so that it could receive the attention it requires. There is no other path for you to seek help from RIM...only via escalation from your carrier can this be given the proper attention. So, ring them back up and convince them to escalate your case into RIM.
Good luck!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | ||
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