Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎04-14-2013
My Device: blackberry curve
My Carrier: digicel


hi i have a blackberry 8520 from a previous owner unfortunately somehow they linked it with their other blackberry now on my bbm i cant change my pic or status only what they change on their blackberry show up on my phone how can i undo this pls

Hall of Famer II
Posts: 51,278
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: blackberry

Hi and Welcome to the Community!



  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

Clearly, the seller did not conduct their steps. You can try just the buyer steps and hope for the best, or you can contact the seller and insist that they fully do all of their required steps, and then conduct the buyer steps.


In any event, the WIPE process will remove the association between your BB and their BB ID, and allow you to create a new BB ID for yourself. You will be, of course, starting over...as all of those steps should have been completed before you started anything.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code