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New Member
stegsukuk
Posts: 1
Registered: ‎04-12-2013
My Device: blackberry curve 9790
My Carrier: virgin

bold 9790 trackpad & touchscreen not working

Can anyone help please..my trackpad & touchscreen arent working i updated to the latest software and it has installed but i am stuck on the first page ( terms & conditions )and cant click on ok or scroll the page down...any suggestions please...thanks in advance.

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Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: bold 9790 trackpad & touchscreen not working

Hello stegsukuk, 

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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Visitor
Michellej92
Posts: 1
Registered: ‎07-25-2013
My Device: Blackberry old 9790
My Carrier: Giff gaff

Re: bold 9790 trackpad & touchscreen not working

Hi, Any other solutions to this problem? I have updated my phone with the latest software, V7.1, using Blackberry Desktop Software but I still have the same issue. How did you fix this? (Presuming you have fixed it.) Thanks, Michelle
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New Contributor
Lisch
Posts: 9
Registered: ‎07-26-2013
My Device: Bold 9790
My Carrier: cell c

Re: bold 9790 trackpad & touchscreen not working

hey there! has anyone had any success getting the trackpad and touchscreen to work? i performed a system wipe and reloaded my os 7.1 version but the problem persisted. i even tried an older version but the same thing happened and im stuck on 'terms and conditions'. please assist!!

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bold 9790 trackpad & touchscreen not working


Lisch wrote:

hey there! has anyone had any success getting the trackpad and touchscreen to work? i performed a system wipe and reloaded my os 7.1 version but the problem persisted. i even tried an older version but the same thing happened and im stuck on 'terms and conditions'. please assist!!


Hello!

Given your description, I recommend the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:


 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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