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Contributor
Posts: 19
Registered: ‎01-10-2014
My Device: Curve 9320

camera on blackberry 9320 not working

Hi. I am in real need of help now. This problem started 1-2 months back, but I only noticed it about 1 month back. The camera on my blackberry curve 9320 isn’t working. At first, when I opened the camera, it said that I needed to close other applications to use the camera, and I did do it, but the camera still didn’t work. Now, when I open the camera through the icon or the convenience button on the right of the device, this screen comes up. It doesn’t let me take pictures for anything, but does let me open the options. It does the same for the video camera. Please can someone help me.  I need to sell this phone to get a Blackberry Z10 but I cant sell it with a camera that doesn’t work. Please, anyone reply with a solution ASAP. Thank. photo of phone and colours on tdth= />

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Posts: 88,175
Likes: 23,529
Solutions: 6,066
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: camera on blackberry 9320 not working

I'd backup using the Desktop Software and reload or upgrade the OS on the device.

 

That normally fixes that camera problem.

 

How To Reload Your Operating System




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Contributor
Posts: 19
Registered: ‎01-10-2014
My Device: Curve 9320

Re: camera on blackberry 9320 not working

Is this the only way? Cis i4s just the camera and video that doesnt work.

Contributor
Posts: 19
Registered: ‎01-10-2014
My Device: Curve 9320

Re: camera on blackberry 9320 not working

i tried this but it didnt work. my camera still doesnt work. do you know anything else that could work?

 

 

Posts: 88,175
Likes: 23,529
Solutions: 6,066
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: camera on blackberry 9320 not working


carlosgreat3000 wrote:

i tried this but it didnt work. my camera still doesnt work. do you know anything else that could work?


Did you do a restore from the backup? If so that might have restored the issue.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 19
Registered: ‎01-10-2014
My Device: Curve 9320

Re: camera on blackberry 9320 not working

Yes, but you know in the inscrutions you sent me, the bit where it says , "Ensure that both boxes (Delete all application data and Delete all currently installed applications) are checked." When I was on that bit, the co,putee omly allowed me to check the first box(Delete all application data), but didnt allow me to check the second box(Delte all installed applications). Maybe thats the camera isnt woeking. Do u happen to know why It doesnt let me check the second box? Btw, thanks for all your help.

 

Posts: 88,175
Likes: 23,529
Solutions: 6,066
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: camera on blackberry 9320 not working

I'm sorry, I don't know why.

However, an OS install basically does wipe the device.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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