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New Contributor
lauriehurman
Posts: 5
Registered: ‎01-04-2013
My Device: 8520
My Carrier: tescomobile
Accepted Solution

can't call in or out on 8520

Hi All, hope you can help.

 

Blackberry 8520
Bought phone seconhand, put in my Tescomobile SIM
Recieved a welcome text from Tesco

Since then the phone apears to be blocked, it wont send or recieve calls or texts.

Manage connections > Service status > Mobile voice: not available
        Connection: not connected

Options > advanced options > SIM card > SIM card: Security disabled

 

Thanks for taking the trouble to respond.

Laurie

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: can't call in or out on 8520


lauriehurman wrote:

 

Options > advanced options > SIM card > SIM card: Security disabled

 


Hi lauriehurman

 

                            What you can see under Network , Service Provider are they also disabled ? 

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Guru I
John_Clark
Posts: 14,614
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: can't call in or out on 8520

Go back to the Options >advanced Options >sim card page.

On that page type the letters MEPD (you won't see anything being typed but when you're done another page will open. What does it say next to the word "Network"?
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New Contributor
lauriehurman
Posts: 5
Registered: ‎01-04-2013
My Device: 8520
My Carrier: tescomobile

Re: can't call in or out on 8520

Ahh ... tried that before but tried it this time in CAPS and it worked :-)

 

SIM disabled

network disabled

network subset disabled

service provider disabled

corporate disabled

 

Thanks

Laurie

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Guru I
John_Clark
Posts: 14,614
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: can't call in or out on 8520

So, the device is unlocked as it needs to be.

I would contact your provider and see if they can help. it's possible the device was lost/stolen and the IMEI is blocked. However, only your carrier will be able to tell you.
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New Contributor
lauriehurman
Posts: 5
Registered: ‎01-04-2013
My Device: 8520
My Carrier: tescomobile

Re: can't call in or out on 8520

Yup - it turns out you are right.

Finnally got through to Orange who are the phone's original source. They say it is on the IMEI blacklist.

Oh well - that'll teach me (and hopefully some others on here) to buy a phone on Ebay. :-)

 

Thanks for all your help

Laurie

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Guru I
John_Clark
Posts: 14,614
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: can't call in or out on 8520

That's a bummer. One must be careful when purchasing eBay devices. Contact the seller and see if they'll help you out.
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