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BlackBerry® Curve™

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Visitor
baileysspace
Posts: 1
Registered: ‎12-29-2012
My Device: curve 9360 REM71UW
My Carrier: tesco

can't make or receive calls or texts

Hello,

I can't make or receive calls or texts, even though my service provider has assured me there is no reason from there end they have even sent me a new sim card, but still the same problem.

The one thing that I can see, is where it is supposed to give my number, it comes up unknown, Any ideas.

 

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: can't make or receive calls or texts

Hello and welcome to the forums!

 

First try a hard reset of the device as listed below.

Then read the link from the 9350/60/70/80 user guide on not receiving messages or calls.

Hope that helps!

 

Bifocals


Curve user guide v7.0

KB02141 Reset a BlackBerry smartphone

 

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Be sure to click Like! for those who have helped you.

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't make or receive calls or texts


baileysspace wrote:

Hello,

I can't make or receive calls or texts, even though my service provider has assured me there is no reason from there end they have even sent me a new sim card, but still the same problem.

The one thing that I can see, is where it is supposed to give my number, it comes up unknown, Any ideas.

 


Bailysspace, as this working correctly in the past ON this 9360, or is this 9360 new to your... where did you purchase?




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