11-21-2012 12:58 PM
When I plug headphones in to play music, voice dialling starts and I can't stop it. I can only play music without headphones.
11-26-2012 09:55 AM
Welcome to the BlackBerry® Support Community Forums.
This may be a hardware issue but I would first suggest doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.