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27
New Contributor
Posts: 2
Registered: ‎11-21-2012
My Device: curve 9320 smartphone

can't stop voice dialling when I want to use headphines to playback music/videos

When I plug headphones in to play music, voice dialling starts and I can't stop it.  I can only play music without headphones.

 

Keith

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: can't stop voice dialling when I want to use headphines to playback music/videos

Hey 27,

Welcome to the BlackBerry® Support Community Forums.

 

This may be a hardware issue but I would first suggest doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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27
New Contributor
Posts: 2
Registered: ‎11-21-2012
My Device: curve 9320 smartphone

Re: can't stop voice dialling when I want to use headphines to playback music/videos - solution

I wasn't using the Blackberry headphines supplied - as sonn as I plugged those in, problem disappeared

New Member
Posts: 2
Registered: ‎11-13-2013
My Device: curve 8520

Re: can't stop voice dialling when I want to use headphines to playback music/videos

Have same problem but it was still the same with original earphones so no good