Hi and Welcome to the Community!
There is no way to bypass the user-created device lock password. Further, with only one attempt left, you must guess as to which method you want to try...if you had more attempts left, then perhaps you could try multiple things...but, with just one try left, you will need to be very lucky indeed.
Batt-pull reboot -- with power ON, remove battery, wait, insert battery, wait. If somehow the keyboard is not in proper default condition, this might reset it so that you can properly enter your password.
Desktop Software -- if you have ever previously connected to your PC and know how to enter your password via the PC keyboard, then do so now. The password attempt "counter" is the same regardless of input method.
What quite often happens is that there is a mixture of different characters in your device password, and perhaps have not noticed how you must enter those on the BB keyboard. For instance, if your password is
- ab123
and you enter
- a > b > ALT > 1 > 2 > 3
the actual result will be
- ab1er
You must enter
- a > b > ALT > 1 > ALT > 2 > ALT > 3
in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.
Again, I cannot advise you as to which method to attempt...but you only now get one chance to get it right. Depending on if you had BB Protect configured for automatic backup, and depending on if what data you need is part of that backup, you could wait until that has completed before making your final attempt...at least that way, your data would be backed up before your BB wipes clean. Or, if you are on BES, you could talk to your BES admins about them conducting something from the BES server side...you never know what "tricks" the BES admins can do.
Good luck!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | ||
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