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BlackBerry® Curve™

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Contributor
riz786
Posts: 10
Registered: ‎01-21-2013
My Device: curve 8520
Accepted Solution

cannot connect BB to laptop...plz help!!!!!

hi i need help plz

 

i connected my BB to lapotp via USB cable...the pop up to connect via usb mode was on my phone screen but i mistakely selected "do not ask me this question again"...now i cannot access my info from BB on laptop.....iv tried removing battery. rebooting phone and laptop, using a different USB port on laptop & trying tp select phone via My Computer...no luck with any of these...is there anyone who could help me with this problem????

Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: cannot connect BB to laptop...plz help!!!!!

Hi and Welcome to the Community!

Here is a KB that discusses the menu command sequences you need to perform:

  • KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.

Hopefully it contains something useful!

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
riz786
Posts: 10
Registered: ‎01-21-2013
My Device: curve 8520

Re: cannot connect BB to laptop...plz help!!!!!

yes it worked :smileyhappy:,,,thank u sooooo much...really appreciate ur help

Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: cannot connect BB to laptop...plz help!!!!!

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
riz786
Posts: 10
Registered: ‎01-21-2013
My Device: curve 8520

Re: cannot connect BB to laptop...plz help!!!!!

Altho I don't get the pop up on my BB screen to select USB mode...once connect I do get the pop up on laptop screen to open folder..& I can access info from My Computer...so its fine that way
Contributor
riz786
Posts: 10
Registered: ‎01-21-2013
My Device: curve 8520

Re: cannot connect BB to laptop...plz help!!!!!

Altho I don't get the pop up on my BB screen to select USB mode...once connect I do get the pop up on laptop screen to open folder..& I can access info from My Computer...so its fine that way