Welcome!

Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
All New Topics | All New Posts
inside custom component

BlackBerry® Curve™

Reply
Topic Options
riz786
New Contributor
riz786
Posts: 9
Registered: ‎01-21-2013
My Carrier: vodacom
Accepted Solution

cannot connect BB to laptop...plz help!!!!!

Options

‎01-21-2013 04:29 PM

hi i need help plz

 

i connected my BB to lapotp via USB cable...the pop up to connect via usb mode was on my phone screen but i mistakely selected "do not ask me this question again"...now i cannot access my info from BB on laptop.....iv tried removing battery. rebooting phone and laptop, using a different USB port on laptop & trying tp select phone via My Computer...no luck with any of these...is there anyone who could help me with this problem????

Report Inappropriate Content
Message 1 of 6 (355 Views)
Reply
0 Likes
Please use plain text.
 
Hall of Famer II
Hall of Famer II
sdgardne
Posts: 39,045
Registered: ‎11-28-2008
My Carrier: TMobile

Re: cannot connect BB to laptop...plz help!!!!!

Options

‎01-21-2013 04:37 PM

Hi and Welcome to the Community!

Here is a KB that discusses the menu command sequences you need to perform:

  • KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.

Hopefully it contains something useful!

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Follow our BBM Channel (Beta) - Coming Soon!
Report Inappropriate Content
Message 2 of 6 (350 Views)
Reply
0 Likes
Please use plain text.
 
riz786
New Contributor
riz786
Posts: 9
Registered: ‎01-21-2013
My Carrier: vodacom

Re: cannot connect BB to laptop...plz help!!!!!

Options

‎01-21-2013 04:44 PM

yes it worked :smileyhappy:,,,thank u sooooo much...really appreciate ur help

Report Inappropriate Content
Message 3 of 6 (343 Views)
Reply
0 Likes
Please use plain text.
 
Hall of Famer II
Hall of Famer II
sdgardne
Posts: 39,045
Registered: ‎11-28-2008
My Carrier: TMobile

Re: cannot connect BB to laptop...plz help!!!!!

Options

‎01-21-2013 05:06 PM

You are most welcome...enjoy!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Follow our BBM Channel (Beta) - Coming Soon!
Report Inappropriate Content
Message 4 of 6 (337 Views)
Reply
0 Likes
Please use plain text.
 
riz786
New Contributor
riz786
Posts: 9
Registered: ‎01-21-2013
My Carrier: vodacom

Re: cannot connect BB to laptop...plz help!!!!!

Options

‎01-21-2013 05:12 PM

Altho I don't get the pop up on my BB screen to select USB mode...once connect I do get the pop up on laptop screen to open folder..& I can access info from My Computer...so its fine that way
Report Inappropriate Content
Message 5 of 6 (330 Views)
Reply
0 Likes
Please use plain text.
 
riz786
New Contributor
riz786
Posts: 9
Registered: ‎01-21-2013
My Carrier: vodacom

Re: cannot connect BB to laptop...plz help!!!!!

Options

‎01-21-2013 05:13 PM

Altho I don't get the pop up on my BB screen to select USB mode...once connect I do get the pop up on laptop screen to open folder..& I can access info from My Computer...so its fine that way
Report Inappropriate Content
Message 6 of 6 (330 Views)
Reply
0 Likes
Please use plain text.