Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
Contributor
ciko
Posts: 10
Registered: ‎08-02-2012
My Device: 9360
Accepted Solution

cannot use search contact option on blackberry messenger

my device 9360

i cannot use search contact option on my blackberry messenger,if i use that just get my blackberry messenger Hang/not responding.

 

what happen?

pliss help me,brother n sister

thank before and after

>===One 4 All All 4 One===
JSanders
Posts: 86,583
Likes: 23,197
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cannot use search contact option on blackberry messenger

How many BBM contacts do you have, total?

 

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

 

Now, try your BBM contact search again.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
ciko
Posts: 10
Registered: ‎08-02-2012
My Device: 9360

Re: cannot use search contact option on blackberry messenger

i have 300 contact and 3 group

 

i have try remove the battery for a minute, and then reinsert the battery to reboot.and try use contact search again.

but just same problem i get.

example : on my BBM , i try use write J keypad to search J contact,and i get my BBM HANG again.

 

my bbm version 6.2.0.44

my device 9360 os 7.1

>===One 4 All All 4 One===
JSanders
Posts: 86,583
Likes: 23,197
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cannot use search contact option on blackberry messenger

ok, how do you settle the BBM Hanging up? Reboot?

 

If you do a search from the main homescreen search at the top of the homewcreen... does it work and show the BBM contacts?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
ciko
Posts: 10
Registered: ‎08-02-2012
My Device: 9360

Re: cannot use search contact option on blackberry messenger

with reboot

i try use search at the main homescreen,my bbm not hang but i just get no result anything from search. :No:

what happen with my bb or my bbm?

 

>===One 4 All All 4 One===
JSanders
Posts: 86,583
Likes: 23,197
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cannot use search contact option on blackberry messenger

Hmm... I don't know why your BBM contacts are hanging.

 

  • I'd try backing up your BBM contacts to your media card (open BBM > Menu key > Options > Backup locally to media card).
  • Then, delete BBM from your device at Options > Advanced > Applications (options > Device > Applications)
  • Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  • Now, reinstall BBM using your Blackberry browser at www.blackberry.com/bbm
  • restore your BBM contacts the same as the backup above.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
ciko
Posts: 10
Registered: ‎08-02-2012
My Device: 9360

Re: cannot use search contact option on blackberry messenger

oce,i try

thank a lot brother :Yes::Angel:

>===One 4 All All 4 One===
Contributor
ciko
Posts: 10
Registered: ‎08-02-2012
My Device: 9360

Re: cannot use search contact option on blackberry messenger

my problem is solve

now i can use search after uninstall and reinstall again my BBM.

thanx brother

>===One 4 All All 4 One===