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BlackBerry® Curve™

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New Contributor
joyzee
Posts: 4
Registered: ‎09-23-2011
My Device: Blackberry 3G
My Carrier: 3

cant make or receive phone calls

my blackberry curve 3G just cannot make or receive any phone calls today.

people can ring my number, but my phone didn't show it and whenever someone calls me, it just pop up a msg saying what" uncaught exception applicationrfregistry.wait for (xxxxxx)" and sometimes it even say " what dead threat"

Also, i can't even make phone calls. both the green and red button cannot be clicked. I tried to click into contact book and make a call, but then my phone's screen is frozen and i can't do anythings on it until its return back to wallpaper.

 

i checked the core application, i saw the "phone" application stated "unavailable"

 

what's exactly wrong is that? If I re-install the blackberry 5.0 , will everything be solved??

can someone please help me! i will sooo so appreciate it !!

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Contributor
forumfan_920
Posts: 22
Registered: ‎07-28-2011
My Device: curve 8520
My Carrier: digicel

Re: cant make or receive phone calls

just a thought, but perhaps you should check the line in use. the devices have a line 1 and line 2. i really dont know what its for unless blackberry was a dual sim device.

 

call - scroll up - if its on line 2, try [press scroll pad] scroll up and select line 1.

 

a friend of mine had the same [kinda] problem.

 

give it a whirl

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New Contributor
joyzee
Posts: 4
Registered: ‎09-23-2011
My Device: Blackberry 3G
My Carrier: 3

Re: cant make or receive phone calls

noo it won't work :smileysad: i called my phone, it's on the line, but my phone didn't call me whether there's a phone...

i am desperate to need help :smileysad::smileysad:

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Contributor
forumfan_920
Posts: 22
Registered: ‎07-28-2011
My Device: curve 8520
My Carrier: digicel

Re: cant make or receive phone calls

before diving into a handheld wipe, you could try a hard reset. that's nothing more than pulling the battery from the device while your device is still on and not on the charger.

 

hard reset:

while your device is on, remove the battery panel and pull the battery from the device. after a good few seconds [10 seconds should do it], place the battery back into the handheld and start your phone.

this will allow the device/OS to restart and hopefully recover the core apps.

 

as a last resort, you could do a handheld wipe. i am no stranger to handheld wipe. just make sure you backup your device [if the current state allows you to do so]. make sure to have the blackberry desktop software ready at your fingertips, and the right/updated OS for your device and carrier.

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New Contributor
joyzee
Posts: 4
Registered: ‎09-23-2011
My Device: Blackberry 3G
My Carrier: 3

Re: cant make or receive phone calls

i just tried this too :smileysad: it's not working :*(

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New Contributor
joyzee
Posts: 4
Registered: ‎09-23-2011
My Device: Blackberry 3G
My Carrier: 3

Re: cant make or receive phone calls

uncaught exception: index 3>= 3

 

uncaught exception: applicationregistry.wait for (0x7c80224773653985)time out

 

that's the only things which my phone shows it to me whenever i unlock it

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Contributor
forumfan_920
Posts: 22
Registered: ‎07-28-2011
My Device: curve 8520
My Carrier: digicel

Re: cant make or receive phone calls

gonna need device info for a specific search. some issues are device specified.

model number?
software version?
carrier?
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Visitor
cd4sugar
Posts: 1
Registered: ‎10-19-2011
My Device: curve 8530
My Carrier: bOost

Re: cant make or receive phone calls

I have same problem with my curve 8530 with boost mobile. Can u help?
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New Contributor
MiNgLe
Posts: 6
Registered: ‎03-12-2012
My Device: 8520
My Carrier: Mtn

Re: cant make or receive phone calls

my phone is doing this exact error,its irritating and i never found any help for weeks now-did u perhaps find any help?if so please advice :smileysad:
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New Member
bassonflora
Posts: 1
Registered: ‎03-14-2012
My Device: 8520
My Carrier: cellc

Re: cant make or receive phone calls

Hi my curve 8520 is doing the same thing i can not even check my balance then it gives me an error saying supplementary service error:general error....i installed the deskop software manager yesterday but still no luck with making and receing or checking my balnce....please help me!!!!!!! I tried everything already!!!!!

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