07-11-2012 01:21 AM
i hav a curve 8900, with v220.127.116.11 (platform 4.20.102) and the carier provider is ufone pakistan.
i recently reloaded the device software.i have done it after my blackberry screen showed a message
"reload software 552".
now its working properly. the problem is my blackberry messenger contacts are gone.i have added two to three
new contacts, and the chats are goin swiftly as before.that means that the BBM is also workin properly (means no service issue).before reloading the software, i frequently backed up my BBM contacts.but now when i restore them from BBM option,and after selecting the backup file.the same new contacts which i recently added appears. and i tried all backup files.but still no old contact is added to the list .
plz guide,how i am goin to restore my contacts.
07-13-2012 08:05 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Try restarting the BlackBerry® Curve™ 8900 smartphone by removing the battery and placing it back in. Then attempt to restore your BBM™ contacts again. Have you created any backups using BlackBerry® Desktop Software?
I look forward to your reply.
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07-14-2012 08:20 AM