01-28-2013 06:45 AM - last edited on 01-28-2013 06:52 AM by BelmaHFL
28th Jan 2013.
Sub. : Replacement or refund of the blackberry mobile purchased on 25th July 2012, and repaired and attended by you 3 times in the past and giving the same problem now.
We have purchased one Blackberry Model No. 9360 from M/s Vijay Sales on 25th July 2012. The battery of the unit got fused off and stopped getting charged in the month of Sept.2012. We approached M/s Vijay Sales and were advised to send the unit to any authorized service centre in the nearby area. They have suggested your name so our person visited your centre and deposited the mobile with you. On investigation it was reported that the battery got fused off, so you replaced the battery.
Again in the month of Nov. 26th the same problem was there and the mobile was sent to you. That time it was told that there was problem in the Hardware of the unit, which was corrected.
Again in the month of Dec. 2012, the same problem was there. The unit was sent to you and that time again it was reported that the battery (which was supposed to be fitted new only 3 months back) got fused off and it was replaced.
Now again the same problem has come. The unit even if it is switched off, the battery gets fused off and do not get charged again. We sincerely believe that the unit is defective and is having some manufacturing defect.
Last time only, we have asked your person concerned, to either give replacement of the unit or refund the entire amount. We request you to look in the matter urgently and either arrange for new fault free unit or arrange to refund back the payments. We honestly request you to act at your end at the earliest otherwise we will have no choice but to approach to the consumer forum, to resolve this issue.
Awaiting your urgent response.
S. G. Datar.
01-28-2013 07:11 AM
This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. We are users just like you.
What do you by the "he battery got fused off"?