Everything on the topic is in that KB...there is an extensive table within which says exactly what will and will not exist in each OS version. You need to find the one that correlates to your services (e.g., EDGE versus CDMA, etc.) to find out if what you desire even exists. But that KB is the authoritative source for information.
Of course, after you discover which package you need, you must install that specific package to your BB (and, if the package comes from a different carrier, use the trick of deleting the VENDOR.XML files) as well as be sure to install the specific language and components (there often are at least 2 sections to select, in the AppLoader screen) to your BB.
I cannot tell exactly where you are in any of that process, so it is difficult for me to provide specific advice to you. But, from the KB, you would need to be selecting either the "Multi Language" or "All Languages" packages, as well as checking in the table for what to expect from any particular version level/carrier capability intersection (in the table). I admit that the table is difficult to read...it formats poorly in the KB...but the information is there.
Good luck and let us know!
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