04-02-2013 02:46 AM
Hello, i have purchased curve 9320 3G 1 month back but i couldn't use this more than 1 day, i use to freeze frequently, after inserting sim, it was running fine for 10-12 Hrs, after than when i received incoming call, it showed me the number and contact on screen but i could not received that, all the key got freeze that time and i had to hard boot that device by fetching the battery out, i also went to BB service center 2 times but they said its a normal antivirus problem, i m surprised how could a virus may get in to device as neither connected it to internet, BBM services nor to any PC through data cable.
04-02-2013 05:11 AM
Welcome to BlackBerry Support Forums
Whenever you feel any problem always the first and best practice is to perform a Battery Pull Restart by removing the Battery while your Smartphone is Powered On , then wait for atleast a min. and reinsert it back .your device may take a long reboot . Rebooting in this manner fixes most issues within our BlackBerry Device , you won't loose any data while doing so .
Also be sure that you're closing all application correctly , If we press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) you can always look if any other apps. are running in the background. Always try to Close Applications Correctly - Avoid using the End key to close applications as this simply minimizes the application and leaves it running in the background. Instead, press the Menu key, select the Close or Exit option to exit the application.Don't leave your Browser open on any active webpage when not in use.
If programs run in the background it may lead to device freezing and also quick battery drainage.Please have a look at this Article I am sure it will help you a lot in overcoming your problems :
KB14320 How to maximize battery life and free memory on the BlackBerry smartphone.
04-02-2013 05:54 AM
i already have done all of the said steps same was suggested by the service center person. will you please let me know the procedure to get the handset replaced. i think its a hardware related issue.
04-02-2013 09:40 AM
For all Warranty and Replacement procedure you have to Contact your Service Provider or the Original point of sale they will look into the issue , and if your Device is still under warranty and you feel its a hardware issue you can contact them.