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BlackBerry® Curve™

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New Member
hardwrk380
Posts: 1
Registered: ‎11-20-2012
My Device: Curve 8360
My Carrier: Att

curve

I have a Blackberry Curve one month old. I took the battery out as a soft restart. When I put the battery back in, it just goes over and over on the restart cycle without completeing it. I cant get the phone to boot up. Help!

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Hall of Famer II
sdgardne
Posts: 47,026
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: curve

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

PS -- a battery pop is not a "soft restart"...it is rather the coldest and hardest restart you can do (and is quite healty for most BBs indeed!).


Good luck and let us know!


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