curve

hardwrk380 · ‎11-20-2012

I have a Blackberry Curve one month old. I took the battery out as a soft restart. When I put the battery back in, it just goes over and over on the restart cycle without completeing it. I cant get the phone to boot up. Help!

sdgardne · ‎11-28-2008

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

PS -- a battery pop is not a "soft restart"...it is rather the coldest and hardest restart you can do (and is quite healty for most BBs indeed!).

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

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button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.

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