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BlackBerry® Curve™

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New Contributor
gerardedwards4
Posts: 2
Registered: ‎04-09-2013
My Device: Blackberry Curve 9220

dear experts please help me~

Hello,

 

i bought a blackberry 9220 after a week it broke.. i usually put it in my pocket. one time i want to check my bbm's but somehow i can't turn it on, i tried charging it but it only shows a battery with a red "X" mark on it.. i tried charging it for hours but no use, i used my friends battery no use, my friend used my battery but it worked.. can someone please help me with my problem ASAP! thank you!

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: dear experts please help me~

Hi gerardedwards4

 

Welcome to BlackBerry Support Forums

 

 

I am not the Expert  :smileyhappy: Our expert will look into your post , but for the time can you tell what happen when you connect your device to a PC ? Do you hear any sound for anything !

 

let us know.

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New Contributor
gerardedwards4
Posts: 2
Registered: ‎04-09-2013
My Device: Blackberry Curve 9220

Re: dear experts please help me~

yes i tried connecting my device in my desktop but it wont read my device,the device turns on though but the battery with a red x mark comes out of the screen...

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: dear experts please help me~

Hi gerardedwards4

 

 

OK , I assume you had a battery which is already fully charged , using that fully charged battery try those steps :

 

( Credit JSanders )

 

1) Make sure you have Blackberry Desktop Manager installed. BlackBerry desktop software

2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."


4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.


5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.  BlackBerry Software Download Site


Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

 

try it and let us know .

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.