01-04-2012 03:36 PM
01-09-2012 08:00 AM
Have you tried removing the battery to see if that helps? If it does not, i would recommend wiping the BlackBerry smartphone. To do this we would need to back up the BlackBerry smartphone http://bit.ly/aSediX
Once backed up please follow the link below to perform a security wipe of your BlackBerry smartphone.
Test the BlackBerry smartphone and proceed with a selective restore as outlined below.
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