BlackBerry® Curve™

[2008corvette]

I have an email that I think got corrupted and I am unable to delete it. I have tried all the reboot methods. I cannot remember it but there was a keystroke comination that will allow the deletion.

[prince2012]

Hello 2008covette

Welcome to BlackBerry Support Community Forums

If we hit the delete key it can delete individual message.If a prompt comes up asking to "delete", "delete on handheld", and  "delete on mailbox and handheld", you can choose the one you desire .

Or press the Delete key if any prompt comes up  if we hit  "d " it wil delete, If we hit  " h " it will  delete on handheld, and if we hit  " m " it will delete on mailbox and handheld. 

I hope it will help.

Prince

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[2008corvette]

Thanks for the response but all the normal delete methods have not worked. I hit delete but it remains. I can move it fwd it, etc but I can't delete it. I think it got corrupted somehow and that is preventing the deletion. Once before I had seen post about a 2 or 3 key combination that accomplished the delete of a corrupted file but I can't remember the combo. Its refusal to delete is unusual to say the least.

[prince2012]

Hello 2008corvette

So it not deleted when you try those normal method. On your HomeScreen Open your Message Box Press the Menu Key > Email Reconciliation > On Folder Management  options Set ON Conficts = Handhelds Wins .See if you are able to delete.You can reverse the setting after deleting.

Prince

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[Vakil]

if you are unable to delete ur corrupted mail ,lastly you can try restore factory setting in setting menu ,hope it will work nicely....

[JSanders Resident Expert]

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Vakil wrote:

if you are unable to delete ur corrupted mail ,lastly you can try restore factory setting in setting menu ,hope it will work nicely....

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lastly, only as a last resort.

Before that, I'd also check your SAVED emails messages to make sure it has been deleted from there.

Messages > press the Menu key > Saved. Is it there?