Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
Visitor
alitone
Posts: 1
Registered: ‎01-16-2013
My Device: blackberry curve 9300
My Carrier: virgin media

device password

hi all, I am trying to connect my blackberry curve 9300 to my computer to download my photos on to it but when i do it keeps saying enter device password, i don't know it , i tried following one of the posts on here and went into my security settings and changed it there but it still keeps saying its wrong. can anyone help me please. thank you.

Alison Cowell
Please use plain text.
JSanders
Posts: 84,461
Likes: 22,912
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: device password

Alison, Greetings, and welcome to the BlackBerry.com Community Support Forums.

 

It is the very same password you enter on your BlackBerry when you unlock the handheld itself.

Are you saying you never enter a password on your handheld?

 

Often users who have multiple numerals in their password will only press the ALT key for the first numeral and not those following, so for instance, if your password were "1234", you might have been pressing "Alt 1234" on the device, which makes the actual password to be "1ers".

Does that make sense? Does it sound familar to your usage?

So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?

 

Also, read this:  http://helpblog.blackberry.com/2012/09/desktop-software-blackberry-password/




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Visitor
alitone
Posts: 1
Registered: ‎01-16-2013
My Device: blackberry curve 9300
My Carrier: virgin media

Re: device password

Hi, thank you very much i did that earlier on and it still said it was wrong, just tried it now and it worked? i don't get it . well its working now so thank you for your response.
Alison Cowell
Please use plain text.
JSanders
Posts: 84,461
Likes: 22,912
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: device password

You're welcome, good luck!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.