BlackBerry® Curve™

[Bennettolian]

I installed the Blackberry desktop manager for a new phone. When I attach the phone, a small window opens asking for the device password. It does not recognize my password and will not allow the desktop manager to open. I unlocked the phone using the password with no problem. However, even with the device unlocked, I get the same message and no recognition of the password. Any advice?

[JSanders Resident Expert]

Benn, your password is not what you think it is.

This is common for users who might have some numbers or UPPER case characters in their password, you might think your pressing the ALT key for a second number, but your're not.

For example, if you think your password is '1234', you press ALT + 1234, and the password could really be '1ers'. Look at your device keyboard and see what I mean.

If you can figure that out, you'll be good to go.

If you can't, go reset your password on the device to something very simple all lower case letters for now, like tgfr' and then connect to the DM ok.

But your mistake is a common one for people who never plug their device into the Desktop, and all of sudden the password doesn't work.