01-27-2013 07:39 AM
i m anable to deactive my password in blackberry curve .
i can change the password but ot able remove it , its showing a lock over there please help me..
Welcome to BlackBerry Support Forums
Is that a Personal device or a Company phone ? If its a company phone then you may not remove that lock on that field .
01-27-2013 01:23 PM
On a personal device that lock should not be , Is it a used device that you brought ? If it is then first do a backup of your device using BlackBerry Desktop Software then follow this Knowledge Base :
KB30076 : How to check for an IT Policy on a BlackBerry smartphone
KB14202 : How to remove an IT policy from a BlackBerry Device