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BlackBerry® Curve™

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New Contributor
rohankathuria
Posts: 2
Registered: ‎01-27-2013
My Device: curve 8520
My Carrier: 918696979768

diactivate password

hey ,
i m anable to deactive my password in blackberry curve .
i can change the password but ot able remove it , its showing a lock over there please help me..

Please use plain text.
Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: diactivate password


rohankathuria wrote:

hey ,
i m anable to deactive my password in blackberry curve .
i can change the password but ot able remove it , its showing a lock over there please help me..


Hi rohankathuria

 

Welcome to BlackBerry Support Forums

 

 

Is that a Personal device or a Company phone ? If its a company phone then you may not remove that lock on that field .

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New Contributor
rohankathuria
Posts: 2
Registered: ‎01-27-2013
My Device: curve 8520
My Carrier: 918696979768

Re: diactivate password

its my personal device.

Please use plain text.
Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: diactivate password

Hi rohankathuria

 

 

      On a personal device that lock should not be , Is it a used device that you brought ? If it is then first do a backup of your device using BlackBerry Desktop Software then follow this Knowledge Base :

 

KB30076 How to check for an IT Policy on a BlackBerry smartphone

 

KB14202 : How to remove an IT policy from a BlackBerry Device

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.