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BlackBerry® Curve™

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New Contributor
rajatbansal
Posts: 5
Registered: ‎03-03-2013
My Device: Curve 9220
My Carrier: Vodafone
Accepted Solution

disabling security feature

I am not able to disable the phone password feature in my phone.
Please use plain text.
New Contributor
rajatbansal
Posts: 5
Registered: ‎03-03-2013
My Device: Curve 9220
My Carrier: Vodafone

Re: disabling security feature

The phone model is curve 9220
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,296
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: disabling security feature

Hi and Welcome to the Community!

I can think of a few reasons that would be the case:

1) Your BB is associated with BES, and your BES admin requires a device lock password.

2) You have Content Protection or Encryption activated, which requires a password to enforce.

3) Your BB was once associated with BES, and has a latent IT Policy on board, which is enforcing the password requirement (even though no longer associated with BES, there are specific processes that must be carried out to remove the IT Policy from the device).

So please check those out and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
rajatbansal
Posts: 5
Registered: ‎03-03-2013
My Device: Curve 9220
My Carrier: Vodafone

Re: disabling security feature

The enable check box is showing a lock symbol before it.
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,296
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: disabling security feature

Yes, and??? The three possibilities I provided above remain possible...what are your results from looking into those?

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
rajatbansal
Posts: 5
Registered: ‎03-03-2013
My Device: Curve 9220
My Carrier: Vodafone

Re: disabling security feature

Encryption is not enabled and my blackberry is neither connected to any BES nor it was connected earlier...
Please use plain text.
New Contributor
rajatbansal
Posts: 5
Registered: ‎03-03-2013
My Device: Curve 9220
My Carrier: Vodafone

Re: disabling security feature

Thank You for the help...the second option from 3 that you provided above was enabled in my phone...thanxx for the help...
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,296
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: disabling security feature

You are welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.