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BlackBerry® Curve™

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New Contributor
siphokazi98
Posts: 2
Registered: ‎01-04-2013
My Device: curve8520

disconnected

Hi All, I have a blackberry 8520 it worked till about 2 months ago ....whenever I try calling someone it just says disconnected I don't know what to do ,help!
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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10

Re: disconnected

Hi there,

Start by doing a simple battery pull. While the device is on, remove the battery, wait 15-30 seconds, then reinsert and wait for the device to reboot. Does that help?

If it doesn't help, you may need to try to reload the software on the device. To do that, follow the steps in the link below:

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

That should help get you back up and running, and if not, you're likely looking at a hardware issue. Keep us posted how this works out.

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

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New Contributor
siphokazi98
Posts: 2
Registered: ‎01-04-2013
My Device: curve8520

Re: disconnected

It still doesn't wanna work...
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Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10

Re: disconnected

Have you contacted your carrier to see if there is an issue with your account? 

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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10

Re: disconnected

Did you try reloading the software on the device?

That's the next step to try. To do that, just follow the instructions in the link I provided above.

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

Please use plain text.